What's included
What we can help with
Architecture and technical advisory
Independent guidance on designs, vendors, technology choices, and build-versus-buy decisions.
Troubleshooting
Diagnose difficult production issues across application code, databases, and integrations.
Ongoing maintenance
Bug fixes, small enhancements, dependency updates, and integration upkeep within an agreed scope.
Deployment and upgrade help
Planned, documented releases and upgrades with less risk.
Monitoring and operational reviews
Improve visibility, backups, and recovery processes over time.
MSP partnerships
Specialist software engineering for IT providers whose clients need more than infrastructure support.
Good fit
This is usually a fit when…
- You rely on custom software but have no dependable developer.
- You need a second opinion before a major technology decision.
- A recurring problem keeps coming back.
- Your IT provider needs software engineering help for a client.
How it works
Our process
- Step 1
Onboarding review
- Step 2
Agree scope and capacity
- Step 3
Fix urgent issues
- Step 4
Ongoing maintenance
- Step 5
Regular check-ins
- Step 6
Plan improvements
Support engagements start at $1,500/month with agreed scope and capacity. Response times are set in the written agreement; 24/7 coverage is not automatically included.
FAQ
Common questions
Is this a help desk?
No. Plev supports business software and the systems around it — not general computer repair or end-user help desk work.
Do you support software you didn't build?
Yes. Existing systems usually start with an onboarding assessment so we understand them before committing to support.
Can we buy consulting by the project instead?
Yes. Advisory and troubleshooting work can be scoped as a one-time engagement.